Direct Mail order tracking links and tracking emails

You can now add a carrier tracking link to a Direct Mail order and have it emailed to your customer automatically. Before, you had to send tracking links yourself by personal email, text, or a reply from a shared inbox. Customers who didn't get one often called or emailed the store asking where their order was.

Open a Direct Mail order in the Order Queue. Under the delivery address there's a new Tracking field. Paste the full tracking link from your carrier (Canada Post or any other carrier) and click Save. Buddi asks you to confirm the customer's email address, then sends an Order Tracking email with a "Track your order" button. You can add tracking at any point, whatever the order's status. Tracking works the same whether you use flat rate or tiered Direct Mail pricing.

After you save a link, the panel shows when the email was sent and to which address. You can edit or remove the link at any time. Editing a link doesn't send another email automatically, so if you need the customer to get the updated link, click Resend email. Every change and resend is recorded in the order's activity log. That way it's easy to check if a customer says they never received a link.

A few details:

• Paste the full tracking link, not just the tracking number.
• If the order has no email address, you can still save the link for your staff to reference, but no email is sent.
• Tracking is available for Direct Mail orders only.