We wanted to let you know that integrations have begun syncing again and services are returning to normal. Within the next 30-60 minutes most integrations should be up to date.

We’re still actively monitoring the situation to ensure stability and are working on a full root cause analysis to understand what led to the disruption. We’ll share more details as soon as we have them.

Thank you again for your patience and understanding during this interruption — we truly appreciate your support.

Best regards,

The Buddi Team

We are currently experiencing a disruption affecting all of our menu syncing integrations.

At the moment, we are actively investigating the root cause and working hard to resolve the issue as quickly as possible. While we don’t yet have a timeline for full resolution, please rest assured that this is our top priority.

We are terribly sorry for the inconvenience this may be causing you and your team. We understand how important this functionality is and deeply appreciate your patience and understanding as we work to restore service.

We'll provide updates as soon as we have more information.

Thank you,

The Buddi Team

Just a quick note to everyone, you may have noticed that "Disposable Vape" now appears as a category on your kiosk and online menu. Thank you to everyone for putting in your suggestions, we have a bunch more coming in June!

Buddi now integrates with Cova Promotions V2. To enable this feature you must be using Cova Promotions V2.

• Easy Sync: Set up your dollar off or percent off promos in Cova—Buddi handles the rest.
• Local Timing: Your deals start and end on schedule, using your store’s local timezone and days.

A couple of notes:

• You can only use either Promotions V1 or V2 with Buddi—not both at the same time.
• Bundled and BOGO promotions aren’t supported just yet.

Documentation: https://buddi.freshdesk.com/en/support/solutions/articles/33000293913-cova-promotions-v2-integration-with-buddi 

We’re happy to announce an upgrade to e-Transfer settings. You can now collect tips on e-Transfer orders!

• Tipping for E-Transfers: Boost your staff’s earnings by allowing customers to leave a tip, whether they pay by card or e-transfer.
• Simplified Settings: You only need to enable tipping once—tips will automatically apply to all payment types (credit card or e-transfer).
• Streamlined Experience: The Tipping settings now have their own dedicated section, making it easier than ever to manage.

How it works:

Head to your Payment Settings and find the new “Tipping” section just below the e-Transfer Lite area. Toggle tipping on, set your preferences, and you’re all set!

Enable e-Transfer Lite in your Payment Settings to give your customers a secure, affordable way to pay online.

 Watch the full video demo. 

To enable this feature:

1. In your admin dashboard, go to Settings > Online Menu: Payment.
2. At the bottom of the page, you'll see the heading "Interac e-Transfer Lite"
3. Select "Enable e-Transfer Payments (Lite)" and begin entering your details.

 Refer to the support documentation for further information. 

As of 8:17pm EST/ 5:17pm PST the issue has been resolved, and menus are once again syncing. It appears the outage has impacted multiple 3rd party vendors integrating with Greenline.

We wanted to inform you that we are aware of an issue with the Greenline Point of Sale integration where inventory is not syncing. We understand how critical accurate inventory management is to your operations, and we sincerely apologize for any inconvenience this may be causing.

We have reached out to Greenline and we will provide updates as soon as we receive more information.

We are aware that some users are seeing the following message:

"Your subscription to Buddi has ended. To continue using Buddi, please have your system administrator update the billing information."

If you are receiving this message but your subscription is active, the issue can be resolved by simply logging out of your account and logging back in.

We apologize for any inconvenience and appreciate your understanding as we work to improve your experience. If you continue to experience issues, please contact our support team for assistance.

Thank you,

The Buddi Team

We are writing to inform you about a phishing scam targeting our Buddi customers. We take your security very seriously and want to ensure you are aware of this situation so you can protect yourself.

What’s Happening:

Fraudulent messages claiming to be from Buddi have been reported. These messages may appear to:

• Request financial information specifically credit card details. (We will never ask for credit card details to be sent via email).
• Impersonate our team or services.

How to Stay Safe:

1. Verify the sender: Emails from us will always come from @buddi.io or @clearleaf.co.
2. Avoid clicking links: If you’re unsure about a message, do not click on links or download attachments.
3. Contact us directly: If you suspect a message is fraudulent, please forward it to support@buddi.io or call us at 604 426 0597.

Reminder:

We will never ask for your password, payment details, or sensitive personal information via email or text.

If you have any questions or believe you may have interacted with a phishing attempt, please contact our support team immediately.

Thank you for your vigilance.

Stay safe,

Jesse Johnston

VP of Product

Buddi.io

Support@buddi.io

604 426 0597

Dear Clients,

We will be performing scheduled system maintenance on December 2nd, 2024 between:

• 11:00 PM PST and 2:00 AM PST
• 12:00 AM MST and 3:00 AM MST
• 2:00 AM EST and 5:00 AM EST

This update is necessary to support our growing infrastructure and the system may be unavailable during these listed times. If you have any concerns or questions, please feel free to connect with our support team (support@buddi.io).

Thank you for your continued support.

Best regards,

Jesse