Dear Valued Customer,

We hope this message finds you well. We are writing to inform you of an important change to our services. Starting September 1, 2024, Buddi will transition to a paid subscription-based service. This decision was not made lightly and comes after careful consideration to ensure we continue providing high-quality, reliable, and innovative services to support your business.

Over the past several years while Buddi has been offered as a free service, the costs associated with maintaining our technical and support infrastructure and resources have increased considerably. To continue investing in Buddi and maintaining its industry-leading quality, we’ve decided to introduce a subscription fee. This change will enable us to enhance our platform continuously and provide personalized support.

Buddi E-Comm Subscription Fee

$79 per month, per store. Pre-pay for the year for a 10% discount, bringing the effective monthly price down to $71.10 per store / $853.20 for the year.

Additional Add-On Services:

Buddi In-Store Tablet/Kiosk: $39 per month, per store. Pre-pay for the year for a 10% discount, bringing the effective monthly price down to $35.10 per store.

LP Data Share Opt-Out: $100 per month, per store. Pre-pay for the year for a 10% discount, bringing the effective monthly price down to $90 per store.

SEO-enhanced Menus: $100 per month, per account (unlimited stores).

Your subscription includes full-time technical and account support at no additional costs.

Next Steps:

To ensure a smooth transition, you will be prompted to select your subscription options prior to September 1st within your account at app.buddi.io. There, you will be able to add your credit card information for recurring automated payments. Please note this is not yet available, but will become visible in late August 2024.

These changes will come into effect on September 1, 2024. You will be billed on a monthly or annual basis, based on your chosen subscription, to the email on file for the owner or manager of your store(s).

We appreciate your understanding and continued partnership. If you have any questions or need further assistance, please don’t hesitate to contact our support team at support@buddi.io

Best regards,

The Buddi Team

We want to inform you that our menu POS integrations are currently experiencing some difficulties when syncing, leading to discrepancies and delays in menu updates. Our technical team is working to resolve this issue quickly to ensure a seamless experience. We apologize for any inconvenience this may cause and appreciate your understanding as we work towards a solution.

Tonight our team will be performing a minor system maintenance at 11pm PST, 12am MST, 2am EST.

During this maintenance window, our software services might experience a brief interruption of approximately 1-2 minutes. This temporary unavailability is necessary to implement important updates that will ensure a seamless experience for you and all our users. Please rest assured that our team will be working diligently to minimize any potential inconvenience caused.

Dear Valued Clients,

We apologize for the recent delay in SMS message deliveries from our system. Our current SMS service provider has imposed restrictions due to our status as a cannabis company. We are actively seeking a new service provider to resolve this issue and ensure smoother communication between you and your customers. Your messages are important to us, and we appreciate your patience during this transition. Rest assured, we are working diligently to restore regular SMS services and will keep you updated on our progress. Thank you for your understanding and continued support.

Tonight our team will be performing a minor system maintenance at 11pm PST, 12am MST, 2am EST.

During this maintenance window, our software services might experience a brief interruption of approximately 1-2 minutes. This temporary unavailability is necessary to implement important updates that will ensure a seamless experience for you and all our users. Please rest assured that our team will be working diligently to minimize any potential inconvenience caused.

At Buddi, we’re not just about shiny new features, we’re constantly striving to improve on the features you know and love and use frequently, such as the Individually Select Function in Collections!

We’re very excited to share with you that loading products for collections is super quick. No more waiting around or having to do something else while the inventory loads.

We’ve also refreshed the way you can sort inventory and made it more clear.

You can now sort by:

-store

-chain,

-selected options (products must be selected beforehand in order for them to appear under this filter)

-platform (which refers to the Buddi product database)

Check out this video for more details:

 https://www.loom.com/share/44be3ee5cc284ab19898a055d214929b?sid=b084bc7e-8f99-4702-9b95-fd75cb5aa4a2 

We are pleased to announce that the PHASE I version of the Springbig x Buddi Integration is now live for use with the online menu.

This club membership program is available for retailers who are using Cova and Greenline as their POS.

A Few Key Highlights Of This Points Based Membership Program:

• Customers can sign up directly via checkout using their cell phone number
• Customers can earn points on their first purchase
• The points balance is found in their "wallet" which they will see each time they sign into their club membership (this is separate from a Buddi profile, you do not need a Buddi profile to sign up for a club membership)
• Customers can use these points to apply rewards to future purchases
• These rewards can be used together with Buddi discounts

How To Get Started

In order to use the integration, you will need an authorization token. Please reach out to your Springbig rep for your auth token and cc: support@buddi.io in the email. We will input the credential in the back end of Buddi for you!

Resources

 For step by step guides on set up, check out the articles on Freshdesk. 

Watch The Springbig x Buddi Webinar to view a demo of the integration (Demo starts at 7:25): https://vimeo.com/827692092 

Feedback

If you have any suggestions or feedback on what you would like to see for this integration in the future, please email support@buddi.io or send a suggestion via Frill.

Thank you for your patience and continued support!

Dear Valued Buddi Clients,

We hope this message finds you well. We wanted to inform you that we are aware of an ongoing issue with our application's performance. Some of you may have noticed a slowdown in the application's responsiveness, and we sincerely apologize for any inconvenience this may have caused.

We want to assure you that investigating and resolving this issue is our top priority. Our technical team is actively engaged in diagnosing the root cause and implementing appropriate measures to restore the application's optimal performance.

We understand the critical role our application plays in your daily operations, and we are fully committed to resolving this matter as quickly as possible. Our team is working diligently to identify and rectify the underlying issue.

We will provide regular updates on our progress throughout the investigation. Our aim is to keep you informed and to minimize any disruption to your workflow. We appreciate your patience and understanding during this time, and we are grateful for your continued support.

If you have any immediate concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any additional information you may require.

Thank you for your understanding as we work towards a swift resolution. We value your business and remain committed to delivering a reliable and high-performance application.

Sincerely,

Jesse Johnston

VP of Product

Buddi

Dear Valued Customers,

We are writing to inform you about an unplanned outage that will occur tonight to carry out the remaining maintenance on our software services. We apologize for the short notice and any inconvenience this may cause. This maintenance is a continuation of our scheduled maintenance yesterday that could not be completed within the planned amount of time.

Maintenance Schedule:

Date: Monday May 29th - Tuesday May 30th

Time: 2am - 3am EST, 11pm - 12am PST, 12am - 1am MST

Thank you for your understanding and cooperation as we continue to enhance our software. We appreciate your patience and ongoing support.

Best regards,

Jesse Johnston

VP of Product

Buddi

Dear Buddi Customers,

We want to inform you about an upcoming planned outage that will temporarily affect our software services. This maintenance is essential to enhance the performance and reliability of our system, ensuring a better user experience for you and your customers.

Maintenance Schedule:

• Date: Sunday May 28th - Monday May 29th
• Time: 2am - 4am EST, 11pm - 1am PST, 12am - 2am MST

During this maintenance window, our technical team will be working diligently to implement necessary upgrades and optimizations. As a result, our software services will be temporarily unavailable. We apologize for any inconvenience this may cause and assure you that we will complete the maintenance as quickly as possible.

Expected Impact:

• Our software services will be temporarily inaccessible.

• You will be unable to access the system, including all related functionalities and features.

• Ongoing processes, transactions, or data submissions may be temporarily interrupted, so please ensure to save your work and log out in advance.

 

If you have any questions or concerns please reach out to support@buddi.io.

We appreciate your understanding and cooperation as we work to improve our software. Your patience and continued support are greatly valued.

Thank you for your attention.

Best regards,

Jesse Johnston

VP of Product

Buddi