We’re happy to announce an upgrade to e-Transfer settings. You can now collect tips on e-Transfer orders!

• Tipping for E-Transfers: Boost your staff’s earnings by allowing customers to leave a tip, whether they pay by card or e-transfer.
• Simplified Settings: You only need to enable tipping once—tips will automatically apply to all payment types (credit card or e-transfer).
• Streamlined Experience: The Tipping settings now have their own dedicated section, making it easier than ever to manage.

How it works:

Head to your Payment Settings and find the new “Tipping” section just below the e-Transfer Lite area. Toggle tipping on, set your preferences, and you’re all set!

Enable e-Transfer Lite in your Payment Settings to give your customers a secure, affordable way to pay online.

 Watch the full video demo. 

To enable this feature:

1. In your admin dashboard, go to Settings > Online Menu: Payment.
2. At the bottom of the page, you'll see the heading "Interac e-Transfer Lite"
3. Select "Enable e-Transfer Payments (Lite)" and begin entering your details.

 Refer to the support documentation for further information. 

As of 8:17pm EST/ 5:17pm PST the issue has been resolved, and menus are once again syncing. It appears the outage has impacted multiple 3rd party vendors integrating with Greenline.

We wanted to inform you that we are aware of an issue with the Greenline Point of Sale integration where inventory is not syncing. We understand how critical accurate inventory management is to your operations, and we sincerely apologize for any inconvenience this may be causing.

We have reached out to Greenline and we will provide updates as soon as we receive more information.

We are aware that some users are seeing the following message:

"Your subscription to Buddi has ended. To continue using Buddi, please have your system administrator update the billing information."

If you are receiving this message but your subscription is active, the issue can be resolved by simply logging out of your account and logging back in.

We apologize for any inconvenience and appreciate your understanding as we work to improve your experience. If you continue to experience issues, please contact our support team for assistance.

Thank you,

The Buddi Team

We are writing to inform you about a phishing scam targeting our Buddi customers. We take your security very seriously and want to ensure you are aware of this situation so you can protect yourself.

What’s Happening:

Fraudulent messages claiming to be from Buddi have been reported. These messages may appear to:

• Request financial information specifically credit card details. (We will never ask for credit card details to be sent via email).
• Impersonate our team or services.

How to Stay Safe:

1. Verify the sender: Emails from us will always come from @buddi.io or @clearleaf.co.
2. Avoid clicking links: If you’re unsure about a message, do not click on links or download attachments.
3. Contact us directly: If you suspect a message is fraudulent, please forward it to support@buddi.io or call us at 604 426 0597.

Reminder:

We will never ask for your password, payment details, or sensitive personal information via email or text.

If you have any questions or believe you may have interacted with a phishing attempt, please contact our support team immediately.

Thank you for your vigilance.

Stay safe,

Jesse Johnston

VP of Product

Buddi.io

Support@buddi.io

604 426 0597

Dear Clients,

We will be performing scheduled system maintenance on December 2nd, 2024 between:

• 11:00 PM PST and 2:00 AM PST
• 12:00 AM MST and 3:00 AM MST
• 2:00 AM EST and 5:00 AM EST

This update is necessary to support our growing infrastructure and the system may be unavailable during these listed times. If you have any concerns or questions, please feel free to connect with our support team (support@buddi.io).

Thank you for your continued support.

Best regards,

Jesse

We wanted to inform you that we are aware of an issue with Greenline Point of Sale where inventory data is not syncing correctly. We understand how critical accurate inventory management is to your operations, and we sincerely apologize for any inconvenience this may be causing.

We will provide updates as soon as we receive more information from Greenline.

---

Around 1:20 pm EST / 10:20 am PST, this issue was resolved. Greenline has reverted the update.

Dear Clients,

We will be performing scheduled system maintenance tonight (October 22nd, 2024) between:

• 11:30 PM PST and 2:00 AM PST
• 12:30 AM MST and 3:00 AM MST
• 2:30 AM EST and 4:30 AM EST

During these listed times, the system may be unavailable.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our infrastructure. If you have any concerns or questions, please feel free to reach out.

Thank you for your continued support.

Best regards,

Jesse

The Buddi Billing page will be available in your account shortly, allowing you to select your subscription and enter payment details. Please check back in your account for announcements on when the billing page goes live, or if you're subscribed to the Buddi newsletter, you'll receive an email notification as soon as it's available.

Rest assured, no services will be disrupted if payments are not entered by Sept 1st — we’re offering a 10-day grace period to select your subscription. To ensure uninterrupted service, please select your subscription and enter billing and payment details by September 10, 2024.

Dear Valued Customer,

We hope this message finds you well. We are writing to inform you of an important change to our services. Starting September 1, 2024, Buddi will transition to a paid subscription-based service. This decision was not made lightly and comes after careful consideration to ensure we continue providing high-quality, reliable, and innovative services to support your business.

Over the past several years while Buddi has been offered as a free service, the costs associated with maintaining our technical and support infrastructure and resources have increased considerably. To continue investing in Buddi and maintaining its industry-leading quality, we’ve decided to introduce a subscription fee. This change will enable us to enhance our platform continuously and provide personalized support.

Buddi E-Comm Subscription Fee

$79 per month, per store. Pre-pay for the year for a 10% discount, bringing the effective monthly price down to $71.10 per store / $853.20 for the year.

Additional Add-On Services:

Buddi In-Store Tablet/Kiosk: $39 per month, per store. Pre-pay for the year for a 10% discount, bringing the effective monthly price down to $35.10 per store.

LP Data Share Opt-Out: $100 per month, per store. Pre-pay for the year for a 10% discount, bringing the effective monthly price down to $90 per store.

SEO-enhanced Menus: $100 per month, per account (unlimited stores).

Your subscription includes full-time technical and account support at no additional costs.

Next Steps:

To ensure a smooth transition, you will be prompted to select your subscription options prior to September 1st within your account at app.buddi.io. There, you will be able to add your credit card information for recurring automated payments. Please note this is not yet available, but will become visible in late August 2024.

These changes will come into effect on September 1, 2024. You will be billed on a monthly or annual basis, based on your chosen subscription, to the email on file for the owner or manager of your store(s).

We appreciate your understanding and continued partnership. If you have any questions or need further assistance, please don’t hesitate to contact our support team at support@buddi.io

Best regards,

The Buddi Team