Dear Clients,

We will be performing scheduled system maintenance on December 2nd, 2024 between:

• 11:00 PM PST and 2:00 AM PST
• 12:00 AM MST and 3:00 AM MST
• 2:00 AM EST and 5:00 AM EST

This update is necessary to support our growing infrastructure and the system may be unavailable during these listed times. If you have any concerns or questions, please feel free to connect with our support team (support@buddi.io).

Thank you for your continued support.

Best regards,

Jesse

We wanted to inform you that we are aware of an issue with Greenline Point of Sale where inventory data is not syncing correctly. We understand how critical accurate inventory management is to your operations, and we sincerely apologize for any inconvenience this may be causing.

We will provide updates as soon as we receive more information from Greenline.

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Around 1:20 pm EST / 10:20 am PST, this issue was resolved. Greenline has reverted the update.

Dear Clients,

We will be performing scheduled system maintenance tonight (October 22nd, 2024) between:

• 11:30 PM PST and 2:00 AM PST
• 12:30 AM MST and 3:00 AM MST
• 2:30 AM EST and 4:30 AM EST

During these listed times, the system may be unavailable.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our infrastructure. If you have any concerns or questions, please feel free to reach out.

Thank you for your continued support.

Best regards,

Jesse

The Buddi Billing page will be available in your account shortly, allowing you to select your subscription and enter payment details. Please check back in your account for announcements on when the billing page goes live, or if you're subscribed to the Buddi newsletter, you'll receive an email notification as soon as it's available.

Rest assured, no services will be disrupted if payments are not entered by Sept 1st — we’re offering a 10-day grace period to select your subscription. To ensure uninterrupted service, please select your subscription and enter billing and payment details by September 10, 2024.

Dear Valued Customer,

We hope this message finds you well. We are writing to inform you of an important change to our services. Starting September 1, 2024, Buddi will transition to a paid subscription-based service. This decision was not made lightly and comes after careful consideration to ensure we continue providing high-quality, reliable, and innovative services to support your business.

Over the past several years while Buddi has been offered as a free service, the costs associated with maintaining our technical and support infrastructure and resources have increased considerably. To continue investing in Buddi and maintaining its industry-leading quality, we’ve decided to introduce a subscription fee. This change will enable us to enhance our platform continuously and provide personalized support.

Buddi E-Comm Subscription Fee

$79 per month, per store. Pre-pay for the year for a 10% discount, bringing the effective monthly price down to $71.10 per store / $853.20 for the year.

Additional Add-On Services:

Buddi In-Store Tablet/Kiosk: $39 per month, per store. Pre-pay for the year for a 10% discount, bringing the effective monthly price down to $35.10 per store.

LP Data Share Opt-Out: $100 per month, per store. Pre-pay for the year for a 10% discount, bringing the effective monthly price down to $90 per store.

SEO-enhanced Menus: $100 per month, per account (unlimited stores).

Your subscription includes full-time technical and account support at no additional costs.

Next Steps:

To ensure a smooth transition, you will be prompted to select your subscription options prior to September 1st within your account at app.buddi.io. There, you will be able to add your credit card information for recurring automated payments. Please note this is not yet available, but will become visible in late August 2024.

These changes will come into effect on September 1, 2024. You will be billed on a monthly or annual basis, based on your chosen subscription, to the email on file for the owner or manager of your store(s).

We appreciate your understanding and continued partnership. If you have any questions or need further assistance, please don’t hesitate to contact our support team at support@buddi.io

Best regards,

The Buddi Team

We want to inform you that our menu POS integrations are currently experiencing some difficulties when syncing, leading to discrepancies and delays in menu updates. Our technical team is working to resolve this issue quickly to ensure a seamless experience. We apologize for any inconvenience this may cause and appreciate your understanding as we work towards a solution.

Tonight our team will be performing a minor system maintenance at 11pm PST, 12am MST, 2am EST.

During this maintenance window, our software services might experience a brief interruption of approximately 1-2 minutes. This temporary unavailability is necessary to implement important updates that will ensure a seamless experience for you and all our users. Please rest assured that our team will be working diligently to minimize any potential inconvenience caused.

Dear Valued Clients,

We apologize for the recent delay in SMS message deliveries from our system. Our current SMS service provider has imposed restrictions due to our status as a cannabis company. We are actively seeking a new service provider to resolve this issue and ensure smoother communication between you and your customers. Your messages are important to us, and we appreciate your patience during this transition. Rest assured, we are working diligently to restore regular SMS services and will keep you updated on our progress. Thank you for your understanding and continued support.

Tonight our team will be performing a minor system maintenance at 11pm PST, 12am MST, 2am EST.

During this maintenance window, our software services might experience a brief interruption of approximately 1-2 minutes. This temporary unavailability is necessary to implement important updates that will ensure a seamless experience for you and all our users. Please rest assured that our team will be working diligently to minimize any potential inconvenience caused.

At Buddi, we’re not just about shiny new features, we’re constantly striving to improve on the features you know and love and use frequently, such as the Individually Select Function in Collections!

We’re very excited to share with you that loading products for collections is super quick. No more waiting around or having to do something else while the inventory loads.

We’ve also refreshed the way you can sort inventory and made it more clear.

You can now sort by:

-store

-chain,

-selected options (products must be selected beforehand in order for them to appear under this filter)

-platform (which refers to the Buddi product database)

Check out this video for more details:

 https://www.loom.com/share/44be3ee5cc284ab19898a055d214929b?sid=b084bc7e-8f99-4702-9b95-fd75cb5aa4a2